About Relay for Life
How do I sign up?
Click on “Create a team or fundraiser”, choose a city, and fill in the required fields.
Do I need to create a fundraiser when I participate in Relay for Life?
Yes. Everyone gets their own fundraiser, but taking part in fundraising is voluntary. If you choose to do so, every cent contributes to the fight against cancer. The most important thing is that you take part and show that no one affected by cancer stands alone.
What is the difference between a team and a fundraiser?
Teams are groups of people making a difference together through their own fundraising pages. You can either create a new team, join an existing team, or join the open teams for each city. Only fundraising pages can receive donations, and everyone on a team will have their own individual fundraising page.
Where can I read more about Relay for Life?
We’ve gathered some additional questions and answers about how the event works Download it here..
Team
How does a team work?
A team brings together multiple individual fundraisers from its members and is created to compete or raise donations together as a group.
Each team member has their own fundraiser, and all results are then combined on a team page with its own goal and leaderboard.
The team acts as a collective page with a leaderboard, but donations are always made to an individual fundraiser.
It is not possible to donate directly to the team as a whole — instead, you choose a team member’s fundraiser.
How do I create a team?
When you sign up via the homepage, you’ll have the option to create a team or join an existing one.
We only want a team page and not individual fundraisers — how do we do that?
Since everyone gets a fundraiser created when signing up, you’ll need to choose one fundraiser to share and raise money through together.
However, the best results are achieved when everyone raises money individually. Most people donate not only because they want to support Cancerfonden, but also because they know you personally.
How do I invite someone to my team?
You can easily send an invitation. When you’re logged in, click “More options” on your team page and invite members. Each email address you enter will receive your message and an invitation with a link to join the team.
Why do I need to specify how many members I expect to join my team?
It is very helpful for us when planning Relay for Life.
Can I remove a team member?
You cannot remove a team member yourself, but contact support at stafettforlivet@cancerfonden.se and we’ll help you.
Login and users
How do I log in?
Request a login link on the login page and an email with a login link will be sent to you. Click it to log in.
I didn’t receive a login email — what should I do?
If the email doesn’t arrive, please check your spam folder or other inboxes. If you still don’t see it, use the “send login link again” option or contact support at stafettforlivet@cancerfonden.se.
How do I change my username?
Go to your profile, remove your current name, and add a new one. This name will appear on new fundraisers unless it is changed manually.
How do I change my contact preference?
In your user profile, under settings, you can choose how often you receive email notifications about donations (instantly, daily, weekly), or opt out of notifications altogether.
For all other emails and SMS, click the unsubscribe link.
Donation
I didn’t receive a receipt, can you send one?
Contact support at stafettforlivet@cancerfonden.se to have a new receipt sent to you.
Please contact support from the email address you used when making the donation.
I’m trying to donate, but I’m having trouble, what to do?
Check your payment details, try another payment method, or contact support at stafettforlivet@cancerfonden.se.
What happens if I made a donation by mistake and need a refund?
Contact support at stafettforlivet@cancerfonden.se and we will help you.
My fundraiser
Is it mandatory to fundraise?
No, you don’t need to fundraise. Everyone gets a fundraiser, but fundraising is voluntary. Most importantly is that you show up on the day and help show that no one affected by cancer stands alone.
How do I create a fundraiser?
Click on “Create a team or fundraiser”, choose a city, and fill in the required fields.
Do I always need to have a goal?
Yes, all fundraisers need a goal.
What happens on the fundraiser’s end date?
Nothing happens. The fundraiser can still receive donations and remains available.
You need to end your fundraiser yourself. Only then will it stop accepting donations and no longer be visible.
How do I edit the text and other details on my fundraiser?
When you’re logged in and on your fundraiser page, click “Edit fundraiser” to update the text, title, goal, and other details.
How do I change the creator of the fundraiser?
Click “Edit fundraiser” and update the “Display name” field to change who is shown as the creator.
How do I add a profile picture?
Add a profile picture directly from your fundraiser. Go to the MEDIA section and click “Choose an image.” If you’ve already uploaded an image and want to replace it, remove the old one first.
You can also choose to add a video by adding a URL link.
Can I have multiple images on my fundraiser?
When you’re logged in and on your fundraiser, you can click “Edit fundraiser” and add an additional image under the main description.
Another option is to add a link to a video you’d like to display on your fundraiser.
What can I do under fundraising tools?
Under fundraising tools, you’ll find additional sharing tools, tips on how to improve your fundraiser, as well as QR codes and posters you can use when raising money.
Can I write a message to all my donors?
Yes, you can post a status update on your fundraiser.
Click the “View fundraiser” button to access the fundraising tools.
To post a status update, go to the latest activity section on your fundraiser while logged in. All donors will then receive a notification that there is a new update on the fundraiser.
How can I thank my donors?
In the fundraising tools, you can thank donors individually or send an update to everyone. Thank-you messages are displayed publicly under each donation in the activity feed on your fundraiser. Thank-you messages are also sent to donors via email.
How do I delete or end my fundraiser?
When you’re logged in and on your fundraiser, click “More options” to end or delete your fundraiser.
Why isn’t my own donation shown as a self-donation?
Self-donations are only shown if they are made using the same email address as your fundraiser profile. Contact support at stafettforlivet@cancerfonden.se if you need assistance.
What is the fundraiser coach?
“Fundraiser Coach” is an AI-powered assistant that gives you suggestions on how to customize and edit your fundraiser.
Share your Fundraiser
What are the best tips for sharing my fundraiser?
Feel free to share your fundraiser directly with your friends and family. Social media posts are easily missed.
It can be helpful to send a message about your fundraiser — for example, one to colleagues, another to friends, and a third to your football team — via email, SMS, WhatsApp, Messenger, etc.
How do I share my page on social media?
In the fundraising tools, click the icon for Facebook, LinkedIn, WhatsApp, SMS, or others to share. Or simply copy the link and share it.
I’m seeing the wrong image on Facebook when sharing my fundraiser — how do I fix it?
When you’re logged in and on your fundraiser, you can update the image on your fundraiser. Then clear Facebook’s cache using the Sharing Debugger at https://developers.facebook.com/tools/debug/.
The image shared on Facebook is the extra image you can add when editing your fundraiser. If no extra image has been added, the banner image set by us will be used instead.
How do I find the QR code for my fundraiser?
The fundraising tools include several QR codes that link to your fundraiser. You’ll also find a poster here that you can print with the QR codes.
What is live sharing on a TV screen?
A 16:9 view of your fundraiser that updates in real time — perfect for display on a TV.